of customers *
consider that service quality is the most important thing in the assessment of companies
*Perimeter: Australia, China, UK, USA and Germany
of customers *
appreciate being central to a company’s concerns
and smartphone payments
Commitment 4 : improve customer satisfaction and trust
For all SUEZ environnement customers – local authorities, companies and consumers – we strive for more than mere satisfaction with how we honour our contractual commitments or with the quality of the service we render. Our challenge is not only to set the standard in our business sectors, but also to be a partner with the foresight to anticipate our customers’ expectations and the ability to proactively provide them with the most suitable solutions.
Aim for a client (consumers) satisfaction rate of 80% in the Water activities.
Aim for a client (companies and local authorities)satisfaction rate of 80% in the Waste activities.
Increase the number of contracts including environmental performance objectives and quality of service.
Customer satisfaction rate(1) Water:
(as a %)
(1) –End customers
OUR COMMITMENTS IN ACTIONS
Including customers in the investment strategy
SUEZ environnement’ investment programme for its Water activities in Bristol, United Kingdom, for 2015-2020 was developed in partnership with the company’s customers, to...
Perform-EE: co-construction of our response to industrial customers’ needs
SUEZ environnement’s industrial customers are confronted with several challenges in which economic and environmental performance intersect...
All About my Water: sharing information about water service with all clients
In 2010, SUEZ environnement launched “Idées Neuves sur l’Eau” (New Ideas on Water) in France, a programme of dialogue that shaped a new model of management...